0049 7741 834 9627 
0041 62 295 55 20 (from CH)

MO-FR 9.30-11.30/13.30-16.00
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Questions & Answers

General and worth knowing

Are the offered holiday accommodations avaiable?
When you select a travel date and period with your search then the offered accommodation is automatically checked in respect to availability so that only free objects are shown in the result list. Basis for this is the occupation calendar which the provider keeps updated all the time. In order to provide additional assurance the availability is verified at the time of the booking with the provider. Should contrary to expectation the accommodation not be free anymore then we will provide you with alternatives.

When is it possible to arrive and depart?
In most cases it is only possible to arrive on certain weekdays, like for example Fridays or Saturdays. The possible arrival days for an accommodation are marked in the occupation calendar.

How does the booking process works?
After we have received your booking we will check the booking and will be confirmed to you immediatly (normaly within hours, max. 48 hours). Together with the booking-confirmation you receive the rental contract with the all important rental information as well as the exact address of the accomodation and the bank details for the payment of 30% of the rental amount, which has to be paid on the moment of booking. 45 days before the date of arrival the final payment of 70% has to be paid. After receiving your full payment we will send you the Voucher, which allows you to take over the keys of the accomodation on the reception desk. During your stay the receptions staff will take care of you (which also have knowlege of the englisch language).

What does the Best Price Guarantee mean?
BELITA guarantees the best prices: Nowhere else will you find cheaper prices than on our website. The guarantee applies to all accommodations and all travel dates. Should you find the holiday domicile cheaper at any other place within seven days after booking we will refund you the difference! Fairness though applies: The comparative offer must have been advertised public for example on a website or catalogue and the accommodation must actually be available for that price. Should there be any doubt then specific offer of the provider must be presented. Obligatory payable additional charges are to be included in the comparison. And of course the comparative offer must correspond in respect to travel date, number of people etc. Send us the offer as well as proof of availability and we will refund you the difference immediately.

Who is BELITA?
We are a small family company with Italian roots. What originally started very small, could be expanded thanks to the increasing demand from year to year. So we have experience in the travel industry now for many years and are always happy to welcome our repetars/regulars customs for many years. The aim is to enable our holiday guests and especially families with children affordable holidays, but without having to compromise on quality. Therefore, we choose the Holiday Villages and accommodation carefully and personally. This includes regular checks on the spot. While many suppliers there own profit is primarily in the foreground, it's important to us that just families with children who have more than deserves the holiday does not have to give up a relaxing holiday.
If you have already taken a look at the prices, you will notice that our prices are significantly lower than of our competitors. This has nothing to do with the quality (many of our accomodations are also sold by TUI, Thomas Cook, FTI, Dertour), but rather with our lean cost structure. So we don’t have glossy brochures, expensive advertising / listing or a sales office on a expensive place. In addition and this may be the most important one is, that with have the sell-contract agreed directly with the owners of the holiday villages, whereby the expensive intermediate trade (travel agencies, commissions, etc.) is eliminated. All of these savings we can pass on our holiday guests in the form of lower rental prices.

What times is it possible to arrive and depart?
Generally you can arrive from 4 p.m. (until 8 p.m.). Please also note that you will have to leave your accommodation at the latest by 9 or 10 a.m. You will be able to find the detailed arrival and departure times in your travel documents.

How am I going to get the keys?
There will be information on the key handover in your travel documents. On presentation of the rental voucher you will receive the keys for the booked accommodation on arrival.

Who is my contact person on arrival?
During your journey the recéption staff will assist you should you have any problem.

Booking and payment terms

What are the payment terms?
After you made a booking a perpayment of 30% has to be paid within 5 days after booking-date. The residual payment (70%) has to be paid 45 days before the day of arriving.

How can I check the trustworthiness?
The protection of customer funds is important to us. We work exclusively with landlords, which are working for several years in the tourism industry and have a correspondingly good reputation. Although we have worked for over 10 years now in this industry and have never turned up a problem, we will refund the payments already made in case of insolvency of the landlord. An insurance certificate or membership on the travel guarantee funds are only two ways to create trust. We go a step further than many of our competitors. We publish on our website as a sign of the seriousness testiomonials who have already booked with us vacation. LINK . This can provide you information about their own past experience. In addition, we publish on our website a current extract from the register of the debt collection and bankruptcy office, and there you can check that we have never had payment problems. LINK .
Last but not least, you can reach us by phone every day (including Sundays) at +41 (0) 62 295 55 20 or you can also visit us personally at our office (Wolfackerstrasse 39, 4658 Däniken / Switzerland).

Can I cancel my booking?
You can cancel the booking at any time. Until 45 days before the day of arrival you get back 50% of the rental amount. Should you unexpectedly not be able to travel then please inform us as soon as possible even if it is just a couple of days before the arrival date.

What payment methods do I have?
You will receive with your booking documents our bank account so you can make a normal bank transfer. For customers who like to pay in euro, we have set up a euro account at the Sparkasse in Germany. For our customers in Switzerland, we have a SwissFrancs account at Raiffeisen Bank.
Besides the payment through the bank account, you can choose the following alternative methods of payment:
Paypal / Credit Card (Mastercard, Visa) in EUR or CHF

Do I have to pay visitor tax?
Whether a visitor tax is payable on arrival will be determined in the municipality statute at the holiday destination. As far as we know we will make a reference to it in the object description. Please note that the amount of visitor tax can be changed by the local authorities without prior warning.

Must I provide a caution as deposit and how do I get it back?
Some providers request a caution as a security against damages potentially caused by guests or for additional charges. Whether a caution has to be provided and what amount that may is stated in the respective object presentation. In most cases the caution is payable in local currency in cash on arrival. In individual cases it is also possible to provide the caution via credit card. The owner is always responsible for the reimbursement of the caution.

When and how do I receive my travel documents?
After the total rental price has been received the travel documents / Voucher will be send to you.

Do I need a travel insurance?
We recommend our guests to conclude a travel cancellation insurance. With our partner Eliva-/Allianz-Insurance we can offer our guests a convenient and comprehensive holiday insurance. You can directly sign online (still possible after booking). The insurance fee is 4% of the rental (for example, 1000 -, so the fee is 40 -) no matter how many people are traveling. You are not protected in advance of the holiday trip but also get many back from the rental (proportionately) in case of premature termination of your holiday. LINK.

Furnishings of holiday homes

Can I rely on the provided object description?
The object description on our website is binding. Beyond this the booking confirmation establishes clear contractual relations for the traveller.

How many people can stay in a house?
With accommodations a maximum occupation is given. More than the given number of persons is not permitted to rent the object. This also includes babies and small children.

Are pets permitted?
The respective object description will state if you are allowed to take a pet or more which will differ depending on the respective holiday home.

Is there a cot or high chair available?
Please check the object description for information on this. If there is no information on this then generally this means there is no cot/high chair.

When is the pool opened?
In the object description you will find information on the seasonal pool opening times. Should you not find any details then this provides you with an orientation: In the Mediterranean countries the pools are generally open from the beginning of June until mid/end of September. Please note that the stated dates for the start and end of the season can move depending on the weather.

When does animation and miniclub is operating?
In the object description often you will find information when the animation and miniclub are operating. Should you not find any details, you can take as an orientation, that animation and/or miniclub are operating from mid june until end of august

Does the holiday home have a TV?
Every house has different furnishings and facilities. The object description will state if there is a TV.

Who takes care of final cleaning?
As far as there is no information on final cleaning in the object description the guests are required to do it. If the final cleaning is included in the scope of service or has been additionally booked then the accommodation must just be left clean-swept.

Do I have to bring bed linen and towels?
It is stated in the object description if bed linen and towels are included in the rental price or have to be additionally booked. In case there is no information then one must bring bed linen and towels.

Can I make special requests with my booking?
Please check your object description whether an accommodation offers extras. Often they can be booked as an added service. Special requests like for example which floor the holiday apartment is supposed to be on we will gladly enquire in conjunction with your booking request. Just enter your wish in the field “Notice to the customer service” and we will pass it on to the respective provider. Please note that special requests will often only be noted as a non binding customer request.

Is a car park available/includet?
Each accomodation is one parking space included. This is located directly next to the property or very close to a parking lot.